Worry-Free Returns
We hope you love what you ordered! But just in case you're not 100% satisfied, we've made the process super easy for you.
Worry-Free Returns
How To Return & Refund
1.Contact Us to Customer Service within 30 days of receiving your order. Please include the reason for return and photographs for verification.
2.Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 30 days from receiving the return form.
3.When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4.Once confirmed, the refund will be credited back to the original payment method within 7-10 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded. We will provide a US shipping address for US return orders.
Conditions
At Duberess, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and shoulder-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
EXCHANGE POLICY
You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
CANCELLATION POLICY
Unpaid orders are automatically cancelled after 1 day.
Cancel order within 48 hours of payment for a full refund.
Once your order is shipped, it cannot be cancelled.
RETURN SHIPMENT FEE
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Worry-Free Returns
- Duberess will issue a full refund including shipping for any damaged, defective, or mis shipped items. If your item arrives damaged or defective, please request return in My Orders or Contact Us directly for assistance with processing your return.
- Duberess will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Request return in My Orders or Contact our Customer Service to initiate the return process within 30 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
How To Return & Refund
1.Contact Us to Customer Service within 30 days of receiving your order. Please include the reason for return and photographs for verification.
2.Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 30 days from receiving the return form.
3.When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4.Once confirmed, the refund will be credited back to the original payment method within 7-10 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded. We will provide a US shipping address for US return orders.
Conditions
- The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
- We reserve the right to refuse the return if received in an unacceptable condition or without our prior knowledge.
- We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
At Duberess, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and shoulder-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
EXCHANGE POLICY
You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
CANCELLATION POLICY
Unpaid orders are automatically cancelled after 1 day.
Cancel order within 48 hours of payment for a full refund.
Once your order is shipped, it cannot be cancelled.
RETURN SHIPMENT FEE
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.